Komatsu America Corp. announces completion of opening eight Regional Parts Depots throughout the United States and Canada as part of their ongoing commitment to better serve their customers. These eight depots, in addition to Komatsu’s Master Parts Distribution Center, are part of Komatsu’s mission to expedite parts orders, improve operational productivity and efficiency and minimize customer downtime.
With this new comprehensive plan comes a three-tier approach for customer parts fulfillment:
Komatsu America Corp. will work closely with their distributors to monitor and improve local parts stocking and availability of “on-the-shelf inventory” at the distributor locations. This is to ensure Komatsu and its distributors are optimizing their inventory to the best of their customer needs.
Komatsu America Corp. now brings another layer of support to the parts network with the implementation of the eight Regional Parts Depots. Furthermore, Komatsu has added dedicated and continuous nightly trucking routes between the Master Parts Distribution Center, the Regional Parts Depots and the distributor locations.
Komatsu America Corp. has improved the customer service, technical assistance and response teams as well as increased the inventory levels and parts availability at their Master Parts Distribution Center (MPDC). Located in Ripley, Tennessee, this facility has 584,000 square feet of inventory space. The MPDC is operational 24 hours a day Monday through Friday (7:00 AM to 3:00 PM on Saturdays). Customers always have 24 hour access to parts books and parts ordering at Komatsu’s parts website.
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